We completed the bulk production as required and arranged the shipment on time. Since the customer required to go to the port, the freight forwarder required the customer to provide the corresponding documents at the transit port to complete the transit procedures and transfer to the destination port. In two months, we reminded the customer to submit valid documents to the freight forwarder almost every day, and took the initiative to ask if there was anything we could do to help, and tried to solve the problem as soon as possible. Since the goods were stranded at the transit port for two months and the customer did not provide valid documents, the local customs required the goods to be abandoned. Smooth shipment requires cooperation from both parties. All our customers can receive the goods smoothly as long as they provide the documents as required. Hope you understand.